Legal
Privacy Policy
How DriverChoice collects, uses and protects your personal information.
Last Updated: March 2026
🔒 Your privacy matters to us. At DriverChoice, we are committed to safeguarding your personal information while delivering reliable driver services. This policy explains how we collect, use and protect your data when you interact with us.
1Information We Collect
When you use DriverChoice services (via website, call, or WhatsApp), we may collect:
- Personal Details: Name, phone number, email address.
- Location Data: Pickup/drop location to assign nearby drivers.
- Service Requirements: Type of driver service (monthly, on-demand, outstation, etc.).
- Device Information: IP address, browser type, and usage data.
- Communication Data: Call logs, WhatsApp chats, and email conversations.
2How We Use Your Information
- To confirm and process your booking request.
- To assign a suitable verified driver.
- To provide customer support and resolve issues.
- To improve our services and user experience.
- To maintain internal records and legal compliance.
We do not sell your data to third parties.
3Sharing of Information
Your data is shared only when necessary:
- With Drivers: Basic details required to fulfill your booking.
- With Internal Teams: For operations, support, and service improvement.
- Legal Authorities: If required under applicable laws.
We never rent or trade your personal data.
4Data Security & Storage
- Data is stored securely with restricted access.
- We use HTTPS encryption for form submissions.
- No sensitive payment data is stored by us.
- Data is retained only as long as necessary.
While we follow best practices, no system is 100% secure.
5Service Terms & Usage
DriverChoice acts as a platform connecting users with drivers.
- We do not provide transportation directly.
- Drivers operate the user’s vehicle as authorized.
- Service depends on driver availability.
- Users must be 18+ to use our services.
6User Responsibilities
- Provide accurate information during booking.
- Ensure vehicle is legally compliant and insured.
- Verify driver identity before handing over vehicle.
- Follow all traffic and legal regulations.
- Pay charges directly to the driver as agreed.
7Limitation of Liability
DriverChoice is not responsible for:
- Driver behavior, negligence, or actions.
- Vehicle condition or breakdown issues.
- Missed flights, trains, or delays.
- Loss of belongings during service.
All services are provided on an "as-is" basis.
8Third-Party Links
Our website may include links to external platforms (WhatsApp, Google Maps, etc.). We are not responsible for their privacy practices.
9Policy Updates
We may update this policy periodically. Continued use of our services means you accept the updated terms.
